Frequently asked questions

Training for student services teams in universities


We offer training on:

  • Managing Distressed Students: A guide for Student Services staff

  • Tackling the Silos: Ensuring our student support teams work well together

  • Coordinating the University’s Response to Serious Student Welfare Incidents – including the death of a student, communicable disease cases and alleged criminal offences

  • Making Effective Use of the Data our Services are Collecting

  • Managing Safeguarding Issues in a University Context




Training for faculty staff in universities


We deliver courses on:

  • Managing Distressed Students: A guide for student-facing staff in faculties
  • Personal Tutors and Student Mental Health: What you need to know
  • The “S” Word: What to say to a student who mentions suicide
  • What is "Reasonable"? Understanding what our duty to make reasonable adjustment for disabled students means in practice
  • The Practical Implications of the Equality Act 2010: A guide for colleagues working in a university faculty
  • Safeguarding: How to manage safeguarding issues in a faculty-led project or initiative




Training for professional services teams in universities


We deliver courses on:

  • Managing Distressed Students: A guide for student-facing staff in professional services

  • The “S” Word: What to say to a student who mentions suicide

  • A Security Officer’s Role in Responding to a Mental Health-Related Student Incident

  • The Role of Accommodation Staff in Supporting Students’ Mental Health

  • The Practical Implications of the Equality Act 2010: A gyuide for colleagues working in professional services in universities

  • What is "Reasonable"? Understanding what our duty to make reasonable adjustment for disabled students means in practice

  • Safeguarding: How to manage safeguarding issues in a university team, project or initiative




Training for students’ unions


We deliver courses on:

  • Responding to Students in Distress: A guide for sabbatical officers, student reps and staff in students’ unions

  • Knowing When You’ve Done Enough: Signposting and maintaining boundaries when supporting students as a sabbatical officer

  • The “S” Word: What to say to a student who mentions suicide




Training for frontline NHS and healthcare settings


We deliver courses on:

  • Managing Patient Distress and Looking After Yourself

  • Mental Health Awareness for Healthcare Settings




Training for corporate and customer service settings


We deliver courses on:

  • Managing Distress in Others and Looking After Yourself

  • Mental Health Awareness




Training for schools and further education settings


We deliver courses on:

  • Supporting and Signposting Pupils in Distress and Looking After Yourself

  • Mental Health Awareness for Staff

  • “What is Mental Health?” – An age-appropriate presentation which is tailored for pupils of different ages




Training for private student accommodation providers


We deliver courses on:

  • Responding to Serious Student Welfare Incidents – including the death of a student, communicable disease cases and alleged criminal offences

  • “Is this my job?”: How to respond with confidence when faced with a student in distress

  • The “S” Word: What to say to a student who mentions suicide

  • Understanding what support universities offer to students